For full information on our approach to users’ comments on our site, please see our publishing policy. Please feel free to contact us by phone or email if you have any questions about it.
Our policy on publishing comments
Why we want your comments
On various pages throughout this site we invite you to leave comments and ask questions about places and subjects of interest and on the accommodation that we provide.
We believe that your opinion is always worth hearing and your ability to share insights, stories, tips and suggestions through our comments function is an important part of the online service that we offer.
We will always provide a response to any comment that requires one – so feel free to ask questions or raise issues.
How comments are moderated
The last thing we want to do is censor your opinions or to prevent posts appearing about negative aspects of the city or activities and locations that we feature. Comments will only be taken down if:
- They contain swear words or insults.
- They advertise a business or service (we are however happy to consider covering services provided in Barcelona on our blog).
- They break the law.
- They are off-topic or have been left for malicious reasons by an anonymous source (spam).
In short our policy is to publish comments unless they are at risk of damaging the quality of our website or are likely to result in legal or technical difficulties.
Transparency will always be one of our most important values and we go to great efforts to ensure your feedback remains at the heart of what we do – so please don´t hesitate to get in touch!