What hostel owners want to know
Get all the answers here
- Who are Oh-Barcelona.com?
Oh-Barcelona belongs to Open House Group, which we founded in 1997. Today it’s one of the leading companies in the field of online accommodation rentals. Our various websites include:
- Oh-Barcelona.com
- Oh-Berlin.com
- All-Paris-Apartments.com (Oh-Paris.com)
- Oh-Rome.com
- Oh-Venice.com
- Oh-Florence.com
- Oh-London.com
- Oh-Prague.com
- Oh-Dublin.com
- Oh-Vienna.com
- Oh-Holidays.com
- Why work with Oh-Barcelona.com?
We have over 14 years’ experience in offering online accommodation to clients, which means when you work with us you are gaining a seasoned industry hand. We offer our clients a choice of over 991 apartments, hotels and hostels in Barcelona, guaranteeing the lowest price available in the marketplace and customer care 365 days of the year in a choice of five languages.
- What is your lowest price guarantee?
To remain competitive and successful it’s essential that the hostel prices published on our website are the lowest in the marketplace, and this is our guarantee to our clients. This includes the publication of the property on other websites, the owner’s own website or within the accommodation itself, including last-minute offers.
- Will I have somebody to contact at Oh-Barcelona.com?
Yes, we will give you the details of a dedicated contact person from our product management department. This person will speak your native language and is always on hand to sort out any issues you may have.
- Do you send me an invoice at the end of the month?
No, it’s actually a lot simpler than that. Our fee is essentially the initial down payment (called the ‘prepayment’) that the clients pays when they make their bookings, so there’s no need for us to invoice you at all.
- Is there any cost for advertising my hostel on Oh-Barcelona.com?
No, we will upload all the hostel’s details for you free of charge.
- Are there any other costs involved, such as taxes and so on?
None at all. After making the online prepayment, the client will then pay you the remaining amount directly when they check in to your hostel. It’s that straightforward.
- What’s the duration of the contract and how can I cancel it?
The contract is valid for one year and it’s automatically renewed after this time. Having said that, if for some reason you would like to cancel your contract with us, you can do this at any time (while honouring confirmed bookings, of course). We don’t want to hold anyone hostage!
- Do I have to pay anything towards the discount voucher scheme that your clients receive?
No, you don’t have to pay anything for this, nor for any other aspect of client management. It’s an exclusive bonus for your clients which ultimately increases the appeal of your hostel, but there’s no associated cost to hostel owners.
- As a hostel owner, exactly what type of property can I advertise on Oh-Barcelona.com?
You can advertise your hostels, youth hostels, boarding houses and Bed and Breakfasts
- What about hostel location – does this matter?
Inevitably, hostels in and around the city centre and close to the beach always prove popular, but we will be delighted to hear from you wherever your hostel is in Barcelona.
- Are the bookings you send me confirmed, or are they just requests from clients?
All of the bookings we send you are 100% confirmed. When we send you a booking, your calendar will update automatically and the system generates an instant email to let you know that a new booking has been made.
All you have to do is confirm receipt of the email by clicking on the link (or you can do it directly through the secure client area online).
- What should I do if a problem comes up with my client?
You can phone our customer support and product management teams to talk over any problem or incident that may arise. Our customer support team can be reached 365 days a year, providing you with maximum assurance and assistance.
- How do I update my calendar?
To address the needs of property owners, our IT department has created a quick, practical and easy-to-use tool which allows you to access your own calendar. In this backend system you can update availability, prices and minimum stay information with a simple click of the mouse.
- Can my prospective clients obtain more information and make bookings over the phone?
Yes - your prospective clients have a team of professionals on hand every day of the year, ready to answer any question they might have in five different languages. Clients can also make their bookings over the phone, if they prefer.
- How can I sign up?
