We invite all of our clients to fill out a feedback form at the end of their stay. No holds barred - they tell us exactly what they thought of their city break accommodation and the service we provided throughout. You're welcome to look through all of their comments below.See comments in all languages
We were very happy with the agency, and would definitely use their services again.
Oh barcelona is awesome - the place we stayed was perfect and we loved the info provided on the website and Facebook page.
Arrangements worked very well, and your staff were helpful at every stage
Your operation is dodgy. The contact person did not reply to our e-mails for over a month. Then she told us that they were changing their agency's e-mail address. We called the contact listed in your rental confirmation from Portugal and he knew nothing about our arrival. Then just before we arrived we got a frantic e-mail from the woman we had been having trouble contacting telling us that she would check us in instead of the contact you sent us. Fortunately we have European sims and e-mail, not everybody coming form the US does. Your policy of requiring the entire rent in cash upon arrival is an illegal tax dodge that meant we had to acquire and carry thousands of Euros around Barcelona, very dangerous. You take a big commission and provide very bad service. Very unprofessional. Shame!!!
We thank you for your comments. We value your feedback and take your opinions into account to improve the service we provide every day to our customers.
We regret that on this occasion your expectations have not been met and especially for the inconvenience that you experienced during your stay. We apologise if the information provided in the website about the payment did not seem not clear enough.
We reiterate our complete availability before, during and after the stay for any assistance you need regarding contact with the person in charge of organising the check-in and arrival. For your information, we have listed on our website that for your booked apartment the form of payment allows you to pay the entire amount in advance or using a credit card on arrival. From our Customer Service Department we would be happy to assist you in finding the apartment that best suits your requirements, to make your stay as pleasant as possible.
Our offices are open 365 days per year, from 11.00am until 8.00pm (CEST).
Friendly, helpful, effisient service! Having been able to leave our luggage at the office before check in was a great help!
I will definitely contact you again for future trips.
I book the flat on the phone to confirm it was available.
The person on the phone was very nice and helpful.
the transaction went smoothly.
Oh was fine.
This apartment is perfect sand in a great location for us. Can't wait to stay again.
Again many,many thanks for your kindness and understanding shown to us. We will use.. and recommend.. OH in the future
Reliable and helpful