Get to know 'Oh'
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How our clients rate us
Firsthand feedback to help you out
We invite all of our clients to fill out a feedback form at the end of their stay. No holds barred - they tell us exactly what they thought of their city break accommodation and the service we provided throughout. You're welcome to look through all of their comments below.
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- 4.7
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Communication
Anonymous - Birmingham, United Kingdom 15 November 2016Oh-Barcelona
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- 9.3
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No hasstle quick and easy
Anonymous - Berwick Upon Tweed, United Kingdom 11 November 2016Oh-Barcelona
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- 9.3
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Efficient , honest and fast
Josephine - Huddersfield, United Kingdom 4 November 2016Oh-Barcelona
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- 8.7
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Helpful and up to date
Pamela - Stockport, United Kingdom 3 November 2016Oh-Barcelona
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- 3.3
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We have been told different things by both you and the owner. We booked an apartment with a balcony and were not only unable to use it but were also unable to open the shutters or use the air conditioning. Whe we contacted you and requested to be relocated, you fobbed us off with a poor offer of a discount off our nest booking. We will never book with you again. We are shocked and disgusted to see that the apartment is still available this month while the work is going on and even has bookings during this time! We have contacted the press, trading standards and taken legal advice regarding matter so this is not the last you will hear about it.
Agents said unkknow.We were offered a discount which we accepted at the time as we had nowhere else to stay. We contacted Oh and asked to be moved. They were completely uninterested and offered us a discount off our next booking. WE WILL NEVER BOOK WITH OH AGAIN!
Dear Client, we thank you and value your comments.
We would like to inform you that once the client arrives at the apartment, if this one does not correspond to what was published, we make the most to find an alternative and offer to the client a relocation into an alternative apartment. In this case, the client accepted a financial compensation offered by the property owner in exchange for staying at the apartment instead of finding another apartment for the stay. In addition to this compensation, an extra 10% discount was offered by Oh for a booking in the future.
We regret that the stay in the apartment was not satisfactory and confirm that we have taken into account the comments and will take all necessary measures to avoid these situations and offer a high quality service to all our customers.
Anonymous - Banbury, United Kingdom 2 November 2016Oh-Barcelona
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- 8
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Ease of booking and communication. Yes I would recommend to my friends.
Anonymous - Bradford, United Kingdom 1 November 2016Oh-Barcelona
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- 8
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Service was routine.
Anonymous - Seattle, United States 28 October 2016Oh-Barcelona
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- 10
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Had a delay in hearing from the landlord initially, customer service was excellent when I called.
Sarah - Victoria, Canada 26 October 2016Oh-Barcelona
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- 8.7
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The location of the appartement.
Anonymous - Ter Idzard, Netherlands 24 October 2016Oh-Barcelona
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- 4.7
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Good communication.
Anonymous - Nain, Canada 21 October 2016Oh-Barcelona
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